Below is a selection of common questions that customers might ask, If you can't find the answer you're looking for, please email us at firstname.lastname@example.org
When will I receive my order?
It depends which product you have ordered as some take longer than others to manufacture, as an approx guideline an estimated dispatch time is shown within the information section for each product. This time is based from when the proof has been approved, NOT when the order has been placed.
IMPORTANT: Your order will not be printed until the proof is approved.
Order and Proof Approval Deadline
Orders or proof approval received after 12noon will be processed the following working day.
Where do we deliver free to?
All deliveries to UK Mainland are free excluding deliveries to Ireland, Isle of Wight, Isle of Man & Scottish Highlands and Islands.
How do I supply my artwork?
We accept PDF, JPEG and TIFF, we would strongly advise reading our Artwork Guide prior to submitting artwork.
When do I upload my artwork?
We have tried to keep the ordering process as easy as possible, simply choose a product, upload your artwork and then place your order. Follow the same process for each product you wish to order.
My browser displays a 'time out' error when trying to upload artwork
You should only ever see this error if you are trying to upload artwork that is a large file size, the error is usually due to a slow internet connection speed rather than our file upload service which has no restrictions on file size. If you have a good connection then you shouldn't experience any problems, however it can take a while to upload large files to our server.
The only payment option at checkout is sagepay but I don't use sagepay?
Sagepay is just our payment gateway, choose sagepay to pay as usual with either a debit or credit card.
I am trying to buy something but I can't get past checkout
Once you are on the checkout screen you must tick that you accept our terms and conditions, otherwise you will not be able to proceed with your order.
Can i track my order online?
Yes. You can check the status of your order at any time by logging into the my account area on our homepage. You will also receive a dispatch confirmation email when your order is due for delivery.
Can I cancel my order?
Yes, as long as it is prior to proof approval, once you have approved your proof you will not be able to cancel your order. If you have purchased our artwork service and we have already started your artwork when you wish to cancel, you will be charged for the artwork but not the print.
Will you send me a proof before printing?
Yes, we will email you a free PDF proof to approve after your order is placed. This is within 24 hours for artwork supplied or longer if you have chosen our artwork service. (Weekends and bank holidays excluded.) You will need Adobe Acrobat Reader to view the PDF.
Can I make changes to my proof?
If you have supplied your own artwork then you will need to resubmit your amended artwork. However, if you have purchased our artwork service with your print order then we can make the changes you require.
If I make changes do I need to approve another proof?
Yes, no matter how minor the changes may be, approval of the amended proof is required.
Who is responsible for making sure my artwork is correct?
It is your responsibility to ensure that artwork supplied is correct, this also applies when using our design services. We cannot stress enough the importance of checking your proof thoroughly, any errors or omissions not spotted once the artwork has been approved will be solely your responsibility.
The proof you sent me looks odd?
We generally supply pdf proofs whenever possible, however, there is a known issue with Acrobat which makes l's and i's appear bold on the proof, this is nothing to worry about as they will print perfectly fine. Our proof's are also lower resolution for email purposes so if you have used jpegs or tiffs within your artwork they may appear slightly pixelated.
IMPORTANT: If you have any concerns about the proof whatsoever, please let us know and we will be happy to help email@example.com
Why does the colour on my proof on screen look different to the printed item I received?
Screen displays use the RGB colour mode and are also backlit, so are capable of producing vivid and vibrant colours that are not possible to recreate in print.
Both our PDF and Print Process uses the CMYK colour mode, as mentioned in our artwork guide when RGB is converted to CMYK and visa versa there will always be slight differences in colour due to the different technologies used.
If you have any further questions, please contact us on 01706 625900
or email firstname.lastname@example.org.